Operational Consulting & Performance Improvement
Start every engagement from the whole record, not a sample.
Partners and engagement teams in performance improvement, operating model, and transformation consulting.
Diagnostics often open with weeks of interviews and data requests, so the first hypotheses rest on a few people's recall. Cerenovus reads the client's email, tickets, and system records first and rebuilds each process as it actually runs. Evidence-backed hypotheses are targeted for about a week after read-only access, so interviews test them and more of the engagement goes to root causes and change.
Questions this team brings
Asked in the opening weeks of an engagement and answered from what the client's systems show, not from recollection.
- 01
How does work really move here, beyond the process maps the client handed over?
- 02
Which interviews matter most, and what should each one test?
- 03
Is this delay the root cause, or a symptom of something upstream?
- 04
Can the client trace each recommendation and estimate back to its source?
What Cerenovus typically finds
What a consulting team typically learns from the client's records while the first interviews are still being scheduled.
The documented process versus the real one
Process maps and procedure manuals describe how work should move. The record shows the steps people skip, the side channels they use, and where work loops back, so your team starts from the process as it runs.
Interview accounts the record does not support
A supervisor says urgent requests skip the queue. The record shows them waiting in line with everything else. Knowing where accounts and records part ways, your team decides which interviews to hold and what each should test.
Several symptoms with one root cause
Missed delivery dates, expedite fees, and customer complaints can all trace back to one handoff where order details are lost between sales and planning. Cerenovus follows each symptom upstream until the paths meet.
Fixes the client has already tried
The record shows earlier initiatives, the tools bought for them, and where adoption stopped, so the recommendation deals with why the last attempt failed instead of repeating it.
A baseline drawn from the client's systems
Cycle times, volumes, rework, and waiting are read from the client's own records before anything changes, so the starting point is documented rather than estimated in a workshop.
Work that waits more than it moves
A request that takes minutes to handle can sit for days between handoffs. The record shows which queue holds it, for how long, and who releases it, so the redesign targets the wait.
5 steps from question to decision
The read runs alongside your team's own planning, so ranked hypotheses are ready to test before the first workshop.
- 01
Agree scope and sources with the client
- 02
Client approves read-only access
- 03
Read the record and rank hypotheses
- 04
Test hypotheses in interviews and workshops
- 05
Your team designs and leads the change
What your team receives
Working material for the engagement team, built so the client can open any finding and see the record it came from.
Hypotheses, ranked by value
A value creation plan written as hypotheses for your team to test, each with its likely cause, an estimated range, and the records behind it. Interviews and deep dives start from it.
Workflow maps, today and proposed
How work moves now and how it could move, with manual steps and waiting marked, ready to put in front of the client in a workshop.
Sizing workbooks and a deck
Workbooks with inputs, ranges, and stated assumptions, plus a deck in your firm's template. The client can trace every figure to the source behind it.
Your team and the client's leaders judge the causes, choose the recommendations, and decide how the change runs; your team leads it. Cerenovus provides the evidence, the estimates, and the sources behind each choice.
Walk into the first workshop with hypotheses
Cerenovus reads approved company data through read-only access and ranks what it finds by value.