Organizational Alignment Diagnostic
Find the friction between teams before you redraw the chart.
Operating partners, CEOs and COOs, and the advisers who help them redesign structure, roles, or incentives.
Friction often sits between teams: two groups working the same accounts, one number defined two ways, a process that stalls when one person is away. With the client's approval, Cerenovus connects read-only to email, chat, and system records, rebuilds who works with whom, and draws the shadow org chart beside the official one. Each finding is sized and linked to its source.
Questions this review answers
Leaders often sense friction between teams long before they can point to it. This review locates it in the records rather than in opinion.
- 01
Which work is being done twice, by teams that do not know it?
- 02
Who owns the customer when Sales and Service both work the account?
- 03
Why do Sales and Finance report different revenue for the same month?
- 04
Which processes stall when one person is out for a week?
What Cerenovus typically finds
Each finding names the teams, roles, and systems involved, the hours or volume at stake, and the records behind it.
Duplicated work
The same records, report, or tracker kept by two teams for one purpose. Cerenovus shows both copies, the role that maintains each, and the hours each one takes.
Undefined team boundaries
Customers, requests, or regions that two teams both work, and others that neither picks up. Cerenovus maps where each team actually operates and where no boundary was ever drawn.
Conflicting incentives
Sales paid on bookings while Operations is measured on margin, or a target that rewards one team for work another must undo. Cerenovus links the rework, escalations, and discount exceptions in the record to the target behind them.
Different definitions of one number
Revenue, margin, or headcount calculated differently in separate spreadsheets. Cerenovus lists each definition, where it is used, and which meetings and decisions rely on which version.
Key-person dependence
A process, customer relationship, or system that only one role knows how to run. The map shows every handoff that passes through that role and what would stall in its absence.
Decisions with no owner
Recurring calls, such as pricing exceptions or priorities between teams, that move from thread to thread until someone senior steps in. Cerenovus traces where they wait and who ends up deciding.
5 steps from question to decision
The review starts from a question about how the organization works and ends with structural options your leadership team can weigh.
- 01
Agree on the teams and questions in scope
- 02
Rebuild who works with whom from records
- 03
Compare the shadow and official org charts
- 04
Size duplication, overlap, and key-person exposure
- 05
Review structural options with your leaders
What your team receives
Outputs your executives can open, check against the source, and bring to the conversation about structure.
Organization and key-person map
The shadow org chart beside the official one: which roles carry the most handoffs, where teams overlap, and which processes depend on one person.
Alignment findings register
Every duplication, boundary gap, conflicting incentive, competing definition, and unowned decision, with the teams involved, estimated hours or volume, and links to the records behind it.
Ranked structural options
Changes to owners, boundaries, shared definitions, and incentives, each sized from named inputs and linked to its sources, ready to sit in a value creation plan.
Your leaders decide on structure, roles, incentives, and shared definitions, and they lead the conversations with their teams. Cerenovus locates and sizes each issue; the redesign belongs to your team.
Map the work between your teams
Cerenovus reads approved company data through read-only access and ranks what it finds by value.